I conduct research with the intent to improve products and services at any stage in their development. I have a business background and 5+ years of experience working for top-tier clients.
Behavioral Study: Chatbots
To understand what motivates people to use (or not use) automated technologies, and in what contexts they prefer to engage with chatbots vs. humans, I conducted five one-on-one interviews and a collaging activity.
Usability Study: Accessibility
Myself and two others tested a pharmaceutical giant’s career website for accessibility issues, running a lab-based usability study with participants who had visual, motor and/or cognitive disabilities.
Prototyping: The Gatekeeper
Through ethnography, observation & interviews, I produced several sketched iterations and a final 3D prototype of a redesigned watch for track coaches.
“Rachel has a willingness to come up with creative solutions, she is organized, and is eager to contribute. She does so with a sense of humor, thoughtfulness, and the ability to work well with all different types of people.”
Clients Include: