Much of my work is research-based, but it is always tied to a design in some way... either informing its creation or informing its improvement. In my role as a consultant, I'm not usually able to disclose the name of the client along with the work that was done for them. But I've been lucky enough to work with some names you'd recognize.
When & where are people most likely (or unlikely) to accept Artificial Intelligence and automation when receiving help & support from a company?
We assessed the IT operations for a large, multi-national software solutions sales team by identifying pain points, unmet needs and opportunities for improvement.
Informed by observation, interviews & contextual inquiry, I re-imagined & protoyped a new watch for track coaches.
We tested a pharmaceutical giant’s career website for accessibility issues, running a lab-based usablity study with participants who had a visual, motor/dexterity and/or cognitive impairment.
